Reference

dorahoki Legal terms for your account

dorahoki Legal terms explain how your account, wallet records, personal data and lobby access are handled in Indonesia.

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CONTACT ROUTES

Get help with Legal questions

A clear contact path matters when a Legal question affects your account or wallet record. We ask you to start from the support contact shown inside your account area, include the email or phone detail linked to the account, and describe the policy point you need clarified. This lets us match the request to the correct account record without asking you to send sensitive credentials.

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Account policy help

Use the support contact inside your account menu for questions about Legal terms, phone verification, account suspension or access that depends on local law.

Data request path

Ask through the same account support route when you want to know what personal details we hold, why they are used or how a correction request should be made.

Wallet record query

For a DANA, OVO, GoPay or QRIS record linked to your account, provide the transaction reference and date so we can check the related policy entry.

DATA PRACTICES

How we handle Legal matters

We handle Legal matters through identifiable account records rather than informal messages.

Data handling

We use account details to provide access, verify the account holder, respond to Legal requests and connect wallet or bank…

Cookie choices

Cookies may support account sessions, page settings and security checks.

Account security

Keep your password and phone access private. We may request phone verification before account access and will not ask you…

Record retention

We retain account, identity and wallet records for the period needed for account administration, dispute handling and legal duties that…

Who to contact

Send policy, data or access questions through the support contact displayed after login.

Requesting changes

You can ask us to correct account details or clarify a policy decision through support.

Answers before you open an account

These Legal answers address the questions we expect Indonesian customers to ask before creating an account. Read the policy wording alongside the account prompts, especially where phone verification, wallet records or local access rules may affect what you can do next.

dorahoki Legal covers account creation, identity checks, data use, wallet records, access decisions, policy requests and account closure. It also explains your responsibilities when using the available casino or sports sections.

Yes. Account access and eligibility depends on local law. We may limit or pause access when rules for your location require it, or when account details cannot be confirmed through the required checks.

Phone verification helps connect an account with the person requesting access and supports account security. Complete the phone step before access when prompted, and contact support if the code or number is not accepted.

We may keep account details, verification records, support requests and transaction references for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity, subject to the retention rules that apply.

Use the support contact shown inside your account and state which detail needs correction. We may ask for an ownership check before changing your phone, email or identity-linked account information.

You can contact us through the account support path and ask about an access decision. Where local law permits, we explain the relevant policy reason and any step available for clarification.

Send the transaction date, reference and wallet name, such as DANA or QRIS, through account support. Do not include your password, one-time code or complete wallet login details in the request.

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